Terms and Conditions
A webshop of Nais Brands v.o.f.
Present General Conditions are used by:
Nais Brands v.o.f.
De Run 5125c
5503 LV Veldhoven
Registered in the company register with the Chamber of Commerce in Eindhoven with number 75146622. The VAT-number (Dutch BTW) is NL860160889B01
Nias Brands can be reached by phone at phone number +31 (0) 40 253 80 21, and by e-mail at firstname.lastname@example.org
Article 1 Definitions
In these General Conditions used words, singular or plural, that start with a capital letter, have the meaning of the italic words as defined underneath in this article.
1.1 General Conditions: present general conditions.
1.2 Order procedure: The procedure that the Customer goes through in an interactive way at the Website on ordering Products.
1.3 Customer: the other party of Zazi-Brands-Shop.com with whom Zazi-Brands-Shop.com enters into a Contract.
1.4 Contract: contract of which the General Conditions are an integral part of concerning the sale and delivery of Products.
1.5 Parties: Nais Brands b.v. (owner of Zazi-Brands-Shop.com) and Customer together.
1.6 Nais Brands v.o.f.: the party that operates the General Conditions, also opposing party of Customer.
1.7 Website: the website Zazi-Brands-Shop.com, to be found under the URL www.Zazi-Brands-Shop.com.
1.8 Products: products that Nais Brands offers on her Website, which Customer can order..
Article 2 Appropriateness
2.1 The General Conditions are applicable to all Contracts, possible (e-mail) newsletters, the Website, the Order procedure as well as contacts and / or (juristic) acts between Parties, also when these (juristic) acts could not lead to a Contract.
2.2 Appropriateness of general delivery or payment conditions and / or other general or special conditions of Customer are expressly exclusive.
Article 3 Realization Contract
3.1 The Products as offered on the Website with accompanying prices as an offer without obligations, which can be accepted by Customer by going through and completing the entire Order procedure.
3.2 Nais Brands does not guarantee that the offer as referred to before is without mistakes and / or omissions. Misprints are expressly reserved and can be a foundation for not accepting the Contract. If Nais Brands decides so, she will immediately inform the Customer about this.
3.3 If the Contract is not established or disbanded, for what reason so ever, under which is included the situation as referred to in the preceding subsection, Nais Brands bears the responsibility for refunding the full paid amounts to the Customer as soon as possible – in case the Customer has paid in advance. This refund will at least take place within 30 (Thirty) days.
Article 4 Prices and payment
4.1 Prices as stated on the Website are including VAT, as well as inclusive other enforced levies as stipulated by the authorities. The prices are including shipping charges inside of the EU, and exclusive shipping costs outside of the EU. The Customer will be charged for these during the Order procedure. With orders outside the EU we charge full shippingcosts and any other costs with orders under €1500,-.
4.2 Nais Brands is authorized to adjust the prices at any time. With price changes, the latter has no consequences for current Contracts, which will be executed for the prices that were agreed upon..
4.3 The due amounts can be paid by the Customer in two ways:
a. by means of electronic prepayment (option: via iDEAL or any of the other options during Order procedure);
b. by banktransfer before delivery of goods.
Article 5 Delivery period
5.1 The delivery periods as stated on the Website as well as in confirmation e-mails are indicative.
5.2 Nais Brands will make a supreme effort to achieve these indicative stated delivery periods.
5.3 If and as far as Nais Brands cannot deliver the ordered Products to Customer within 30 (Thirty) days, the Customer has the right to cancel the Contract, and Article 3.3 will be applied.
Article 6 Revocation right
6.1 The Customer has the right to return the delivered Products to Nais Brands within seven (7) weekdays after receipt, without providing reasons (so without having to fill in the complaint form as stated in article 7.1) provided that:
a. the Products are in their original package and are not used;
b. the Products are returned at the expense of the Customer. Not sufficiently stamped packages will not be accepted by Nais Brands;
c. the Customer is responsible for the way of shipment and for the risk of the package – and this responsibility and the risk herewith is accepted by Customer- until Nais Brands received it.
6.2 The revocation counts as disbanding value whereby the Customer has the right to refund of which is already paid. With revocation, article 3.3 is in accordance application.
Article 7 Complaints
7.1 If and as far as the Customer believes the characteristics of the Products do not satisfy the Contract, the Customer will consult Nais Brands, after which Customer has the right to return the Products to Nais Brands provided that:
a. Customer has inspected the delivered after receipt and reported possible defects in writing to Nais Brands within a qualified period;
b. the complaint form as delivered with the package is filled in completely, and with absence of it, can be downloaded from the Website and filled in completely afterwards;
c. the Products are returned at the expense of the Customer Not sufficiently stamped packages will not be accepted by Nais Brands;
d. the Customer itself is responsible for the way of shipment and for the risk of the package – and this responsibility and the risk herewith is accepted by Customer- until goods have been received and signed for by Nais Brands.
7.2 If investigation carried out by Nais Brands proves that the Products do comply with the Contract, Nais Brands will consult with Customer.
7.3 If investigation of Nais Brands indeed proves that the characteristics of the Products do not comply with the Contract, the Customer has the right to a substitute product, if still available, and refund of the shipping costs as stated under b of article 7.1. Might the substitute product not be available, the Customer has the right to:
a. the selecting of a substitute product of the same value as Product which did not turn out to be satisfactory, if the selected product is more expensive than Product which did not turn out to be satisfactory, the Customer will contribute the difference in price, if the selected product is cheaper than the Product that did not turn out to be satisfactory, the Customer will receive the difference in price, where the last sentence of article 3.3 is in accordance application;
b. refund of the value of the Product which counts as (partial) annulment of the Contract, where the last sentence of article 3.3 is in accordance application.
7.4 When speaking of the value of the Product in the preceding subsection, the price that is agreed upon in the Contract is referred to.
7.5 During the period as stated in article 6.1, the Customer may also use the right as given in that article. Nevertheless, with a filled-in complaint form the procedure as in this article is supposed.
Article 8 Applicable law, complaints and disputes
8.1 The Dutch legislation is applicable to the Contract and to Contracts resulting from this.
8.2 If and as far as a complaint comes up, the Customer contacts Nais Brands, which contact can be executed by telephone, in writing and electronic. The contact data which can be used for this are given at the top of present General Conditions. Nais Brands will react to a complaint not later than within 30 (Thirty) days as stated for this.
8.3 Customer can present the dispute – if and as far as Parties cannot solve the dispute themselves- to a competent judge in Almelo, under which included the provisionary judge of this District Court, adjudicating in an interlocutory proceeding.
Article 9 Other stipulations
9.1 Nais Brands is authorized to adjust present General Conditions at all times. After change of the General conditions, current General Conditions will be executed with the old conditions that was agreed upon.